Author Archives: reyojoson

Patients Rights and Responsibilities on Hospital Bills

The PhilHealth Benchbook requires all hospitals to have a publicized Patients’ Rights and Responsibilities. Each hospital can come out with its own version as long as the following are included (based on PhilHealth Benchbook): 1.2b Patients’ rights include rights to: (a) … Continue reading

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Alignment, Integration and Coordination Needed in a Care of a Patient

In a patient confined in a hospital, there are usually a good number of staff (physicians, nurses, medical technologists, radiology technicians, pharmacists, house keepers, etc.) taking care of him, that is, providing health care services. See picture below: http://docplayer.net/14478453-Patient-experience-is-not-patient-satisfaction.html There … Continue reading

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Governance of a Hospital Clinical Department Framework

  ROJ@17dec6

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Quality vs Safety – Quality and Safety Patient Care – ROJoson’s Notes

Quality vs Safety – Quality and Safety Patient Care – ROJoson’s Notes Posted on February 11, 2015by reyojoson Quality vs Safety – Quality and Safety in Patient Care ROJoson – 15feb12 Circa 1995s, I spelled out the universal goals in the management of … Continue reading

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Quality health care services revisited – ROJoson – 17nov30

Quality in health care services where quality is defined with the following parameters: accessible, timely, rational, cost-effective, cost-efficient, and safe medical care, whether in the hospital, clinic or any health care institution.  Ultimate parameter: excellent patient experience. ROJoson – November … Continue reading

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ROJoson Medical Clinic Booked Appointment Performance Report – November 2017

Booked Appointment Performance – November 2017 Target: No patient will have a waiting time for more than 60 minutes from booked appointment time. Only two (2) patients waited for more than 60 minutes from booked appointment time (62 and 68 … Continue reading

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Differences between patient satisfaction and patient experience

    The trend is towards patient experience survey.     ROJ@17nov26

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