Generic Quality Objectives and Evaluation Parameters

Quality Objectives and Evaluation Criteria/Parameters

Quality Objectives = Satisfaction of Stakeholders

Stakeholders General Parameters of Satisfaction and Expectations
External Clients (Community / partners) Quality Service
Staff Occupational Contentment
Top Management (Board of Trustees / Directors) Financially Sustainable

Quality Reputation / Image

 

Stakeholders Potential Causes of Dissatisfaction
External Clients (Community / partners) Poor quality services (unprofessional services)

Questionable competency of staff

Discourteous staff

Inhumane staff

Long waiting time

Unclear policy and procedures

No or poor quality management system

Inadequate or faulty equipment

Staff Occupational discontentment
Top Management (Board of Trustees / Directors) Financially NOT sustainable

Poor to low quality reputation / image

 

Basic Quality Objectives and General Evaluation Criteria

Quality Services Quality management system in place
Occupational Contentment of Staff Fair compensation

Career development programs and opportunities

Financial Sustainability Quality financial management system in place
Quality Reputation / Image Excellent quality management system in place and sustained

 

Focused Quality Objectives and Specific Evaluation Parameters

Quality Services Quality professional services
Occupational Contentment of Staff Long turn-over rates
Financial Sustainability

 

Not in the red

Work within budget

Evident cost savings

Quality Reputation / Image Excellent quality management system in place and sustained

 ROJ-TPOR@16jan27

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