PQA-MDH Site-Visit Assessment as an Experiential Learning Sessions for MDH Staff

The PQA-MDH Site-visit Assessment (September 18 to 20, 2013) as Experiential Learning Sessions for MDH Staff

Reynaldo O. Joson, MD, MHA, MHPEd, MSc Surg

September 21, 2013 / September 22, 2013

Introduction:

From Day 1 to 3 of the PQA-MDH Site-visit, I was continuously looking for ways to maximize the learning of staff.

In Day 1, when PQA Assessor John was interviewing Farrah, I asked 7 staff, who were seating at a distance and just waiting for the formal assessment program to start, to come over to where John and Farrah were doing their question and answer activity.  Purpose: to maximize the learning of staff.  In Day 1 too, late in the morning, I asked the staff of Quality Management Office to add more chairs at the back of the main U-shape conference table to accommodate and encourage middle managers and rank and file to attend (of course, without sacrificing their other duties).  Purpose: to maximize the learning of staff.  My estimate is that about 50 MDH staff were exposed to the proceedings of the PQA-MDH Site-visit assessment.

In Day 2, I asked Dindi and Hian to authorize somebody to videotape the plenary proceedings but with control of the tape.  Purpose: the tape can be used as a post-assessment learning tool for all staff.  This did not push through as the assessors did not allow it.  Instead, I asked the staff of QMO to make notes on top of the audiotaping of the proceedings.

In Day 3, during the closing of the PQA-MDH Site-visit assessment, I drafted a plan which I entitled as Experiential Learning Paper after the PQA-MDH Site-visit Assessment and I showed it to Hian, Manny and Dindi.  Purpose: to maximize learning of the staff.

From hereon, this paper will focus on Experiential Learning Sessions which I conceptualized way back in 2007 in MDH and which I am proposing MDH administration use to maximize learning from the PQA-MDH Site-visit assessment.

The history of the Experiential Learning Sessions (ELS) as I envisioned and used it in 2007 and onwards can be seen in my website, https://rojosonwritingsonhospitaladministration.wordpress.com/category/experiential-learning-sessions/

Below are some excerpts from my past ELS records which will give a brief explanation on the concept of ELS as I envisioned them.

  • Staff performing tasks in a hospital is always a learning experience.  The latter is always considered as on-the-job learning. 
  • Learning is made more effective and efficient with longer retention if there is a structured learning plan before and when the staff perform their tasks and they are conscious of the learning goals and objectives.
  • With more effective learning, organization is expected to improve along the line of  a personal and eventually, organizational learning.
  • Experiential Learning Sessions is essentially an on-the-job learning made more structured, systematized and concretized with documented learning plan and evaluation.
  • Experiential Learning Sessions with certificates of attendance and completion will contribute to staff satisfaction.

Based on the above concepts (as envisioned), the PQA-MDH Site-visit Assessment (September 18 to 20, 2013), if made structured, systematized, and concretized with documented learning plan and evaluation with certification of outcomes can be considered as Experiential Learning Sessions for MDH Staff.  It should be made an ELS to maximize the learning of MDH staff who attended the proceedings in various roles, as observers, interviewees, category interviewees, evidence providers, and coordinators.

ROJoson’s Recommendations:

Here are my recommendations to the MDH Administration on the PQA-MDH Site-visit Assessment (September 18 to 20, 2013) as Experiential Learning Sessions for MDH Staff.

  1. Identify MDH staff who participated in the PQA-MDH Site-visit Assessment (September 18 to 20, 2013) in one or another such as observers, interviewees, category interviewees, evidence providers, and coordinators.
  2. Ask each one of them to write an Experiential Learning Sessions Paper using the template provided and guided by the learning objectives.  There is a one-week online deadline to submit the paper (September 29, 2013).  Email to: HRD email address (either Intranet or Internet).
  3. Issue “certificates of completion” to those who submitted within two weeks from deadline of submission (October 13, 2013).  A copy of these certifications will be placed in the 201 files of the staff.  Those who do not submit online and on time will just be considered as having attended the proceedings as reflected in the attendance sheets.

Below are the learning objectives the PQA-MDH Site-visit Assessment (September 18 to 20, 2013) Experiential Learning Sessions:

At the end of the learning opportunity (exposure/experience) with the PQA-MDH Site-visit Assessment, the MDH Staff (in whatever role / participation made during the visit) must be able to write an Experiential Learning Sessions Paper that contains answers to the following questions and instructions (reflective of learning gotten):

  1. What is the Philippine Quality Awards? (limit: 200 words)
  2. What is the PQA’s importance to MDH?  Why did MDH apply for the PQA? (limit: 300 words).
  3. Based on what you experienced, how did the PQA assessors differ from the assessors from other accrediting / certifying bodies such as ISO, PhilHealth Benchbook, DOH, and Accreditation Canada International? (limit: 500 words)
  4. Identify at least two (2) things that you learned from the exposure / experience with the PQA-MDH Site-visit Assessment that you will implement to continually improve on yourself as your contribution to the journey toward excellence of your unit (directorate / division / department / service) or MDH.  (limit: 500 words)
  5. Identify at least two (2) things that you learned from the exposure / experience with the PQA-MDH Site-visit Assessment that you think your unit (directorate / division / department / service) should implement as part of MDH’s journey toward excellence.  (limit: 500 words)
  6. Identify at least two (2) things that you learned from the exposure / experience with the PQA-MDH Site-visit Assessment that you think MDH Administration (Top Management) should implement as part of its continuous journey toward excellence. (limit: 500 words)
  7. For those who were interviewed by the PQA assessors on a one-on-one basis, list down at least five (5) questions asked. (limit: NONE)

Below is the template for the PQA-MDH Site-visit Assessment (September 18 to 20, 2013) Experiential Learning Sessions Paper for the MDH Staff.

The PQA-MDH Site-visit Assessment (September 18 to 20, 2013) as Experiential Learning Sessions for MDH Staff

General Learning Objective:

At the end of the learning opportunity (exposure/experience) with the PQA-MDH Site-visit Assessment, the MDH Staff (in whatever role / participation made during the visit) must be able to write an Experiential Learning Sessions Paper that contains answers to the formulated questions and instructions [see below].

Instructions:

Submit Experiential Learning Sessions Paper online with maximum of 2500 words on or before September 29, 2013 to HRD (email address: xxxxxx)

Submission of an online Experiential Learning Sessions Paper and on time entitles one to a formal Certificate of Completion. There may be an accompanying appreciation prize for excellent ELS Papers (indicators: template followed, clear answers, impactful answers).

Template:

Experiential Learning Sessions Paper

PQA-MDH Site-visit Assessment (September 18 to 20, 2013)

Complete Name:

Unit:

Role played and nature of participation in the PQA-MDH Site-visit Assessment (September 18 to 20, 2013): [specify (may have more than one): observers, interviewees, category interviewees, evidence providers, coordinators, others]:

At the end of the learning opportunity (exposure/experience) with the PQA-MDH Site-visit Assessment, the MDH Staff (in whatever role / participation made during the visit) must be able to write an Experiential Learning Sessions Paper that contains answers to the following questions and instructions (reflective of learning gotten):

  1. What is the Philippine Quality Awards? (limit: 200 words)
  2. What is the PQA’s importance to MDH?  Why did MDH apply for the PQA? (limit: 300 words).
  3. Based on what you experienced, how did the PQA assessors differ from the assessors from other accrediting / certifying bodies such as ISO, PhilHealth Benchbook, DOH, and Accreditation Canada International? (limit: 500 words)
  4. Identify at least two (2) things that you learned from the exposure / experience with the PQA-MDH Site-visit Assessment that you will implement to continually improve on yourself as your contribution to the journey toward excellence of your unit (directorate / division / department / service) or MDH.  (limit: 500 words)
  5. Identify at least two (2) things that you learned from the exposure / experience with the PQA-MDH Site-visit Assessment that you think your unit (directorate / division / department / service) should implement as part of MDH’s journey toward excellence.  (limit: 500 words)
  6. Identify at least two (2) things that you learned from the exposure / experience with the PQA-MDH Site-visit Assessment that you think MDH Administration (Top Management) should implement as part of its continuous journey toward excellence. (limit: 500 words)
  7. For those who were interviewed by the PQA assessors on a one-on-one basis, list down at least five (5) questions asked. (limit: NONE)

Sample of Certificate of Completion:

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