Attached is the powerpoint that I used in delivering my presentation in the What’s Up, Doc? Delivering Service Excellence in Health Industry in Ateneo Graduate School of Business in Rockwell, June 22, 2012.
About 400 people in the audience – Faculty, students – MBA, MBA in Health, medical students from Ateneo School of Medicine and Public Health.
Am I glad I was able to share with the audience the honest-to-goodness criteria and indicators of an excellent hospital in the Philippines!
With Ms. Freddieliz Esquerra, an MBA student in Ateneo, who was the one who invited me.