Asian Hospital Management Awards – ROJoson’s Journey
Reynaldo O. Joson, MD, MHA, MHPEd, MSc Surg
May 11, 2012
Asian Hospital Management Awards – Honoring the Best Practices of Asian Hospitals
The Asian Hospital Management Awards (AHMA) recognizes and honors hospitals in Asiathat implement best hospital practices. Now in its eleventh year (it started in 2002), it is the accepted hospital management awards program for the Asia Pacific region. Awards are given to hospitals in the region that, in the opinion of the judges and advisers, have implemented or enhanced outstanding and innovative projects, programs, and best practices during the prescribed time period.
In 2003, as Chairman of the Department of Surgery of Ospital ng Maynila Medical Center, I led the Department in submitting several entries. We did not win any award. However, in 2004, we were the winner in the Category: Human Resource Development Project. The name of the project was Knowledge Management System of the Department of Surgery of Ospital ng Maynila Medical Center. Our Department was the first government hospital from the Philippines to win an AHMA. (11 countries, 55 hospitals inAsia, and 165 entries; OMMC – first government hospital in RP to win AHMA!; OMMC – only hospital in RP to win AHMA in 2004!; OMMC Surgery – first and only department of surgery in RP to win AHMA!)
For details, visit http://omsurg-kms.tripod.com/
In 2005, when I became the Head of the Corporate Planning Office of Manila Doctors Hospital (MDH), through the MDH Balanced Scorecard, I started initiating the momentum for MDH to submit entries to AHMA and win awards. It took 4 years before I saw the fruits of my labor. In 2008, MDH was a winner in the Category of Internal Customer Service with the project Housekeeping Staff: Di Lang sa Paglilinis, Pang Disaster Preparedness Pa (Housekeeping Staff: Not Only for Cleaning, For Disaster Preparedness Too). In 2009, it was also a winner in the Category of Community Service with the project Bridging the Gap: Working towards a comprehensive cleft lip and palate programme for patients with cleft and palate deformities and their families. In 2010, it had two awards. It was the winner in the Category of Customer Service with the project Admitting Service C to C (Complaints to Compliments). It also won an excellent award in the Category of Internal Customer Service with the project Realignment of Housekeeping Workforce for Prompt, Effective, and Efficient Housekeeping Service Delivery. In 2011, it won an excellent award in the Category of Corporate Social Responsibility with the Project Capacity Building in Community Health Delivery and Planning.
I am happy to have experienced the Asian Hospital Management Awards. I am proud to have led two hospitals, namely, Ospital ng Maynila Medical Center and Manila Doctors Hospital in indulging in good hospital practices and eventually brought honors to them.
Future plan: To continue to develop good practices in hospitals I am connected with.
In 2012, I will try to submit an entry in behalf of the Department of Surgery of Ospital ng Maynila Medical Center. The project is on the Department’s Code Alert System.