Considerations in the Choice of a Hospital

Considerations in the choice of a hospital / medical / health center

Main considerations in the Philippines (for patients who can choose):

  1. Presence of physicians they trust
  2. Facilities and services – modern, comprehensive, and efficient
  3. Proximity to residence

Strongest driving force is the presence of physicians they trust.

A recommended strategy is the hospital must possess a strong core of physicians with a large patient following.

A reputation of possessing modern and comprehensive facilities and efficient services is the second magnetic force.

Proximity to residence as a factor can be cancelled out by the first two forces especially in elective cases.

In the situation in which patients do not know any physician in the hospital, the reputation of being the best (quality physicians, quality health programs, modern and comprehensive facilities and efficient services) is the main driving force for them to decide on a particular hospital.

ROJ Notes circa 1999.



Main considerations in the Philippines (for patients who can choose):

  1. Presence of physicians they trust
  2. Facilities and services – modern, comprehensive, and efficient
  3. Proximity to residence

2018 – Have to factor in the following on top of the above:

  1. Patient experience
  2. Value-based

ROJ@18aug26

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Lectures in CPH – MHA – HA 202 – 2018

August 23, 2018

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ROJ@18aug26

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Governance and Operations and Quality Management System

Over the years, I have come to realize that Governance and Operations should be equivalent to Quality Management System.  The Manual of Governance and Operations, if one is made, should be equivalent to the Manual of Quality Management System.  There must be an inherent quality management system in the governance and operations.

At present, there is a predominant practice of separating the two: Governance and Operations and Quality Management System. These two should be integrated into one system.

Thus, my stand is the Manual of Quality Management System of an organization (hospitals, medical schools, others) should be the same as the Manual of Governance and Operations.


ROJ@18jul23

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PQA Healthcare Criteria for Performance Excellence 2017-2021

PQA Healthcare Criteria for Performance Excellence 2017-2021

2017-2021-pqa-healthcare-criteria-ver01-39

 


ROJ@18jul23

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ROJoson’s Educational Approach in Improving Hospital Administration

roj_approach_hosp_adm_roj_17jan28


ROJ@18may25

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Promoting Excellent Patient Experience – NICE Pathway

Promoting Excellent Patient Experience

 

Promoting Excellent Patient Experience


ROJ@18may25

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Principles in Promoting Patient Experience

Know the essential requirements of health care.

Knowing the patient as an individual.

Tailoring the health services for each patient.


ROJ@18apr21

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